> ## Documentation Index
> Fetch the complete documentation index at: https://docs.livyapps.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Customers

> Import, export, and understand your customer data in Livy.

Livy centralizes your program's customers: their points, their status, and their consent.

## Import and export

If you're coming from another loyalty program, you can migrate your customers and their points.

<CardGroup cols={2}>
  <Card title="Import" icon="file-import">
    Upload a CSV or XLSX file with customers and points balances.
  </Card>

  <Card title="Export" icon="file-export">
    Download your customers and points in CSV or XLSX whenever you need to.
  </Card>
</CardGroup>

<Note>
  Imported customers are **not** counted as a conversion of the acquisition
  strategies, so as not to inflate the metrics.
</Note>

## Customer types

Livy distinguishes customer status based on Shopify:

<AccordionGroup>
  <Accordion title="Registered">
    Customer with an account created in the store.
  </Accordion>

  <Accordion title="Guest">
    Customer who purchased without creating an account.
  </Accordion>
</AccordionGroup>

This status is saved in the profile for segmenting and measuring.

## Customer identity

Livy identifies each customer consistently so it never duplicates points or
loses history across different identifier formats.