> ## Documentation Index
> Fetch the complete documentation index at: https://docs.livyapps.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Configure your points program

The points program rewards your customers for buying and encourages them to come back to use those points. It's the heart of Livy, so it's worth getting it ready before anything else.

You set it up from "**Points Program**", in Livy's side menu.

***

### **Activate or pause the program**

At the top right you see the program's status. It can be in one of three states:

<Columns cols={3}>
  <Column>
    <Badge>Not started</Badge>

    It wasn't started during onboarding and isn't running yet. To turn it on, click "**Activate**".
  </Column>

  <Column>
    <Badge color="green">Active</Badge>

    It's running normally: your customers see it and can earn and redeem points. If you need to, click "**Pause**".
  </Column>

  <Column>
    <Badge color="yellow">Paused</Badge>

    Your customers can't earn or redeem points. To turn it back on, click "**Reactivate**".
  </Column>
</Columns>

***

### **Name your program and your points**

In "**Points settings**" you choose the name of your program and your points. It's what your customers will see in the store and in emails, and you can edit it whenever you want.

For example:

* Coffee shop: points "*Beans*", program "*Coffee Club*".
* Surf shop: points "*Soles*", program "*Surf Circle*".

***

### **Define how points are earned**

In "**Ways to earn**" you decide which actions let your customers add points:

<Columns cols={2}>
  <Column>
    <Card title="Points per purchase" icon="cart-shopping">
      How many points the customer earns based on what they spend. *For example, 1 point for every \$1.*
    </Card>
  </Column>

  <Column>
    <Card title="Welcome points" icon="user-circle-plus">
      The ones you give someone for signing up to the program. They're optional.
    </Card>
  </Column>
</Columns>

<Info>
  Points per purchase are credited when the order is marked as paid. If that order is refunded, the points are canceled automatically.
</Info>

***

### **Points expiration**

You can let points expire after a while or never expire. You adjust this from "**Points settings**" as well.

<Tip>
  Setting an expiration helps your customers come back sooner, without rushing them too much.
</Tip>

***

### **How your customers redeem points**

Your customers redeem their points for fixed discounts, on the cart page or at checkout, depending on where you've activated Livy's components.

<Card title="Fixed discounts" icon="gifts">
  These are discounts of a fixed amount of money *(for example, \$5 off)* that your customers redeem with their points. Unlike a percentage, they always subtract the same amount, so you control exactly how much each redemption is worth.
</Card>

#### **How do you set them up?**

<Steps>
  <Step title="Go to Ways to redeem">
    There you create and order the discounts your customers will be able to redeem.
  </Step>

  <Step title="Set the point value">
    You choose how many points equal \$1 of discount and Livy calculates the rest.
  </Step>

  <Step title="Add your discounts">
    Add at least one so the program works. If you want, set a minimum purchase so it only applies above a certain amount.
  </Step>

  <Step title="Your customers redeem it">
    They use their points on the cart page or at checkout, depending on where you've activated Livy's components.
  </Step>
</Steps>

***

#### <Icon icon="message-lines" />  We build Livy together.

Don't hesitate to reach out if you need help or have a suggestion. You can write to us at [info@livyapps.com](mailto:info@livyapps.com). We're here to help.