> ## Documentation Index
> Fetch the complete documentation index at: https://docs.livyapps.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Recover abandoned carts

Many customers add products to the cart and leave without buying. This automation brings them back with up to two emails: first a reminder and, if they still don't buy, one with a discount code.

You set it up from "**Automations**", in the "**Recover abandoned carts**" card, with the "**Edit**" button.

### How it works

<Steps>
  <Step title="Livy detects a cart that didn't end in a purchase." />

  <Step title="1 hour later: it sends Email 1 with the products the customer left behind." />

  <Step title="24 hours after the first: if they still haven't bought, it sends Email 2 with your discount code to give them the final nudge." />

  <Step title="If the customer comes back and buys, the cart is marked as recovered." />
</Steps>

### Set up the two emails

Each email is turned on or off separately, and with "*Preview*" you see how it looks before turning it on.

<Card title="Email 1: Cart reminder" icon="envelope">
  Reminds the customer of the products they left in the cart, so they can pick up the purchase where they left off.
</Card>

<Card title="Email 2: Recovery discount" icon="envelope">
  Includes your discount code. You create it in your Shopify admin and select it in '**Discount code**'.
</Card>

### How to read its numbers

On the card you see the overall result:

<Columns cols={3}>
  <Column>
    <Card title="Abandoned" type="info">
      Carts that were left without a purchase.
    </Card>
  </Column>

  <Column>
    <Card title="Recovered" type="info">
      Carts that ended in a purchase after the reminder.
    </Card>
  </Column>

  <Column>
    <Card title="Recovery rate" type="info">
      What percentage of the abandoned carts you managed to recover.
    </Card>
  </Column>
</Columns>

If you go into the settings, you see the performance of each email:

<Columns cols={3}>
  <Column>
    <Card title="Sent" type="info">
      How many emails went out.
    </Card>
  </Column>

  <Column>
    <Card title="Open rate" type="info">
      How many opened the email.
    </Card>
  </Column>

  <Column>
    <Card title="Clicks" type="info">
      How many clicked inside the email.
    </Card>
  </Column>
</Columns>

<Warning>
  **Keep in mind:** every email Livy sends uses a credit from your plan. If you run out of credits, sending pauses until they renew or you add more. And something important: without the customer's consent, Livy doesn't send anything.
</Warning>

***

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Don't hesitate to reach out if you need help or have a suggestion. You can write to us at [info@livyapps.com](mailto:info@livyapps.com). We're here to help.