> ## Documentation Index
> Fetch the complete documentation index at: https://docs.livyapps.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Troubleshooting

> Quick diagnosis of the most common issues with Livy.

<AccordionGroup>
  <Accordion title="My changes don't show up in the store">
    Some configuration changes take a few minutes to propagate. Refresh the
    store page and, if it persists, check that the Livy block is active in the
    theme editor.
  </Accordion>

  <Accordion title="The widget/drawer doesn't appear">
    Check the theme's compatibility and that the app block is added and
    published. See [Widget and store](/en/guides/widget).
  </Accordion>

  <Accordion title="Recovery emails aren't being sent">
    Confirm the customer passed the consent gate and that your plan has available
    credit quota. See [Billing and usage](/en/guides/facturacion).
  </Accordion>

  <Accordion title="A customer didn't receive their points">
    Check that the order is paid and that the product isn't excluded. Points
    can have a configured delay before being credited.
  </Accordion>

  <Accordion title="The points discount wasn't applied">
    If the discount didn't end up being applied, Livy restores the points automatically.
    Check the customer's balance in the panel.
  </Accordion>

  <Accordion title="Emails come out in the wrong language">
    The language is taken from the store's configuration in Shopify. Check your store's
    primary language. See [Emails](/en/guides/emails).
  </Accordion>
</AccordionGroup>

## Still having problems?

Write to us at [soporte@livyapps.com](mailto:soporte@livyapps.com) with the details and, if
you can, a screenshot of the panel.