> ## Documentation Index
> Fetch the complete documentation index at: https://docs.livyapps.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Troubleshooting

<AccordionGroup>
  <Accordion title="Livy doesn't appear in my store">
    You probably still need to activate the embed in your theme. Go to **Online Store > Themes > Edit theme**, open **App embeds**, turn on Livy and click **Save**. You have a shortcut to each of the components in **Configurations > Store**.
  </Accordion>

  <Accordion title="Emails aren't being sent">
    Check two things: that you have credits left in your plan (each email uses one) and that the customer agreed to receive your communications. If the customer hasn't agreed to receive email marketing, then we can't contact them. If either one is missing, the email doesn't go out.
  </Accordion>

  <Accordion title="A customer didn't receive points">
    Points per purchase are credited when the order is marked as paid. If the order isn't marked as paid yet, or if it was refunded, they aren't added.
  </Accordion>

  <Accordion title="Emails arrive in a different language">
    The language is chosen manually. Check it in **Configurations > Language** and set it to Spanish or English as you prefer.
  </Accordion>

  <Accordion title="The popup doesn't appear or isn't capturing sign-ups">
    Confirm that "**Capture new sign-ups**" is set to "*Active*" in **Automations**. If it shows but no one signs up, try changing the image or the offer.
  </Accordion>
</AccordionGroup>

***

#### <Icon icon="message-lines" />  **Still have questions**

Write to us at [info@livyapps.com](mailto:info@livyapps.com) and tell us what's going on. If you can, add a screenshot of the panel.