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The points system rewards your customers for buying and signing up, and encourages them to come back by redeeming points for discounts at checkout.

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How customers earn points

Every paid order grants points based on the amount spent. You configure how many points each currency unit is worth (e.g., 1 point per $1).
Points granted when signing up for the program. The welcome strategy requires at least 1 point to be activated; if you enable it with 0 points it is automatically paused.

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Redeem for a discount

The customer redeems their points for a discount that is applied at checkout.
1

Choose the redemption

From the store widget, the customer selects how many points to use.
2

The discount is generated

Livy reserves the points and applies the corresponding discount to the cart.
3

It's confirmed or reverted

If they complete the purchase, the points are consumed. If they cancel the discount from the drawer, the points are automatically restored.
Points redemption stacks with cart recovery discount codes. If for some reason the points discount doesn’t end up being applied, the points are refunded so they aren’t lost.

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Points expiration

Points can have a configurable expiration.
Changing the expiration period is applied retroactively to active points batches. The expiration date is recalculated with a minimum floor of 30 days from the time of the change, so points don’t expire all at once.
  • Points granted and redeemed per period
  • Discounts generated from redemptions
  • Impact on repurchase (customers who return using points)