My changes don't show up in the store
My changes don't show up in the store
Some configuration changes take a few minutes to propagate. Refresh the
store page and, if it persists, check that the Livy block is active in the
theme editor.
The widget/drawer doesn't appear
The widget/drawer doesn't appear
Check the theme’s compatibility and that the app block is added and
published. See Widget and store.
Recovery emails aren't being sent
Recovery emails aren't being sent
Confirm the customer passed the consent gate and that your plan has available
credit quota. See Billing and usage.
A customer didn't receive their points
A customer didn't receive their points
Check that the order is paid and that the product isn’t excluded. Points
can have a configured delay before being credited.
The points discount wasn't applied
The points discount wasn't applied
If the discount didn’t end up being applied, Livy restores the points automatically.
Check the customer’s balance in the panel.
Emails come out in the wrong language
Emails come out in the wrong language
The language is taken from the store’s configuration in Shopify. Check your store’s
primary language. See Emails.