Does Livy modify my theme's code?
Does Livy modify my theme's code?
No. Livy installs as a Shopify app and works with blocks and the admin
panel. It doesn’t edit your theme’s code.
What language are emails sent in?
What language are emails sent in?
The language is detected automatically based on your store’s configuration in
Shopify. Spanish for Spanish-language stores, English by default for the rest.
Do points expire?
Do points expire?
It depends on your configuration. You can define an expiration period or leave
points with no expiration. Expiration changes are applied retroactively
with a minimum 30-day grace period.
Can I combine points with discount codes?
Can I combine points with discount codes?
Yes. Points redemption stacks with cart recovery codes. If the
points discount doesn’t end up being applied, the points are refunded.
How do I know if a sale came from cart recovery?
How do I know if a sale came from cart recovery?
Attribution is done by the checkout token of the completed cart, not by the
discount code. This avoids misattribution when there are multiple active codes.
What happens if a customer cancels the points discount?
What happens if a customer cancels the points discount?
The reserved points are automatically returned to their balance and the
cart discount is cleared.
Does Livy send emails to customers who didn't consent?
Does Livy send emails to customers who didn't consent?
No. Every send passes through a marketing gate that validates consent before
sending any communication or generating an incentive.
Do I need technical knowledge to use Livy?
Do I need technical knowledge to use Livy?
No. All configuration is done from the admin panel embedded in
Shopify. The API is optional, for advanced integrations.