Does Livy touch my store's code?
Does Livy touch my store's code?
No. It’s activated as an app embed in your theme, from the Shopify editor. You don’t need to code anything.
What language do the emails reach my customers in?
What language do the emails reach my customers in?
The one you choose in Configurations > Language: Spanish or English. That language is used in the emails. What’s shown in the store isn’t chosen there: it adapts to your store’s language.
Do points expire?
Do points expire?
You decide. You can set an expiration date or let them never expire, from Points settings.
Can I rename the points?
Can I rename the points?
Yes. You can give your program and your points a custom name in Points settings.
When are points credited to a customer?
When are points credited to a customer?
When their order is marked as paid. If that order is refunded, the points are canceled automatically.
What is a credit?
What is a credit?
An email sent. Every message Livy sends to a customer deducts a credit from your plan.
Does Livy write to just anyone?
Does Livy write to just anyone?
No. It only contacts customers who agreed to receive your communications. Anyone who didn’t give consent gets nothing.
Do I need to know tech to use Livy?
Do I need to know tech to use Livy?
No. Everything is managed from the panel inside Shopify, with clear buttons and options.