Livy doesn't appear in my store
Livy doesn't appear in my store
You probably still need to activate the embed in your theme. Go to Online Store > Themes > Edit theme, open App embeds, turn on Livy and click Save. You have a shortcut to each of the components in Configurations > Store.
Emails aren't being sent
Emails aren't being sent
Check two things: that you have credits left in your plan (each email uses one) and that the customer agreed to receive your communications. If the customer hasn’t agreed to receive email marketing, then we can’t contact them. If either one is missing, the email doesn’t go out.
A customer didn't receive points
A customer didn't receive points
Points per purchase are credited when the order is marked as paid. If the order isn’t marked as paid yet, or if it was refunded, they aren’t added.
Emails arrive in a different language
Emails arrive in a different language
The language is chosen manually. Check it in Configurations > Language and set it to Spanish or English as you prefer.
The popup doesn't appear or isn't capturing sign-ups
The popup doesn't appear or isn't capturing sign-ups
Confirm that “Capture new sign-ups” is set to “Active” in Automations. If it shows but no one signs up, try changing the image or the offer.