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Livy handles your customers’ data with care and respects their consent. This guide tells you, in simple terms, what Livy does with that information. Livy never sends communications to a customer who didn’t accept them. Every email goes through a consent check before going out. Someone who didn’t give permission can still collect points and be part of the program, but doesn’t receive marketing emails.

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What data Livy uses

Livy stores what’s needed for the program to work: the customer’s identification (to assign their points and history), their consent and their activity in the program (points earned, redeemed and purchases).

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Data deletion

If a customer asks you to delete their data, the request is processed following Shopify’s flows. Shopify is the origin of those requests and Livy responds accordingly.
All of this helps make your program trustworthy: your customers receive only what they accepted, and their data is used to give them their benefit, nothing else.

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We build Livy together.

Don’t hesitate to reach out if you need help or have a suggestion. You can write to us at [email protected]. We’re here to help.