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Many customers add products to the cart and leave without buying. This automation brings them back with up to two emails: first a reminder and, if they still don’t buy, one with a discount code. You set it up from “Automations”, in the “Recover abandoned carts” card, with the “Edit” button.

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How it works

1

Livy detects a cart that didn't end in a purchase.

2

1 hour later: it sends Email 1 with the products the customer left behind.

3

24 hours after the first: if they still haven't bought, it sends Email 2 with your discount code to give them the final nudge.

4

If the customer comes back and buys, the cart is marked as recovered.

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Set up the two emails

Each email is turned on or off separately, and with “Preview” you see how it looks before turning it on.

Email 1: Cart reminder

Reminds the customer of the products they left in the cart, so they can pick up the purchase where they left off.

Email 2: Recovery discount

Includes your discount code. You create it in your Shopify admin and select it in ‘Discount code’.

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How to read its numbers

On the card you see the overall result:

Abandoned

Carts that were left without a purchase.

Recovered

Carts that ended in a purchase after the reminder.

Recovery rate

What percentage of the abandoned carts you managed to recover.
If you go into the settings, you see the performance of each email:

Sent

How many emails went out.

Open rate

How many opened the email.

Clicks

How many clicked inside the email.
Keep in mind: every email Livy sends uses a credit from your plan. If you run out of credits, sending pauses until they renew or you add more. And something important: without the customer’s consent, Livy doesn’t send anything.

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We build Livy together.

Don’t hesitate to reach out if you need help or have a suggestion. You can write to us at [email protected]. We’re here to help.