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Credits are what Livy uses to send your program’s emails. You see them in Configurations > Subscription and usage, under “Credit balance”.

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What a credit is

One credit equals one email sent. It’s deducted every time Livy sends an email to a customer, and all of the program’s automatic emails (cart recovery, reactivation, welcome) use credit.

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Your plan’s credits

Your plan includes a certain amount of credits per period. In “Credit balance” you see how many you have left out of the total, for example 993 / 1,000.

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Automatic pack renewal

Automatic pack renewal is on by default: if you run out of your plan’s credits, Livy adds a pack of 100 credits automatically so sending doesn’t stop. If you’d rather control it yourself, you can turn it off. Two details on how the packs work:
  • Extra packs are charged in arrears on your Shopify invoice.
  • Leftover credits don’t expire and are always used after the plan’s credits.
If you’re going to turn on several automations at once, leave automatic pack renewal on. That way, if your plan runs out of credits, sending keeps going without interruptions.

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We build Livy together.

Don’t hesitate to reach out if you need help or have a suggestion. You can write to us at [email protected]. We’re here to help.