Les crédits sont ce que Livy utilise pour envoyer les e-mails de votre programme. Vous les voyez dans Configurations > Abonnement et utilisation, sous “Solde de crédits”.
Un crédit équivaut à un e-mail envoyé. Il est décompté chaque fois que Livy envoie un e-mail à un client, et tous les e-mails automatiques du programme (récupération de paniers, réactivation, bienvenue) consomment du crédit.
Votre forfait inclut une certaine quantité de crédits par période. Dans “Solde de crédits”, vous voyez combien il vous en reste sur le total, par exemple 993 / 1 000.
Le renouvellement automatique des packs est activé par défaut : si vous n’avez plus de crédits de votre forfait, Livy ajoute automatiquement un pack de 100 crédits pour que les envois ne s’interrompent pas. Si vous préférez le contrôler vous-même, vous pouvez le désactiver.Deux détails sur le fonctionnement des packs :
Les packs supplémentaires sont facturés à terme échu sur votre facture Shopify.
Les crédits restants n’expirent pas et sont toujours consommés après les crédits du forfait.
Si vous allez activer plusieurs automatisations à la fois, laissez le renouvellement automatique des packs activé. Ainsi, si votre forfait n’a plus de crédits, les envois continuent sans interruption.
N’hésitez pas à nous écrire si vous avez besoin d’aide ou si vous avez une suggestion. Vous pouvez le faire à [email protected]. Nous sommes là pour vous aider.
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